FAQ
Thank you so much for your purchase at Hanalani Jewelry. Here is some common Q & A which I have been asked often about shipping.
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Q. When will my package be shipped?
A. About 2 weeks processing time + shipping time
Processing time (create jewelry & packing time) will take about 9-10 business days. At this time, it may take LONGER because of high volume orders. You will get a tracking number when it's ready to ship. Every single piece of jewelry is hand created. Thank you so much for your patience.
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Q. I don't get a package yet even though the shipping status is "delivered".
A. The package may come to your mailbox next day. Sometimes USPS marks packages as "delivered" while it's still in route. I am sorry for the inconvenience.
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Q. Lost package
A. Hanalani Jewelry is not liable for any lost or stolen package during transit. It is the customers responsibility to contact the post office or local carrier if a package goes missing or arrives damaged. Unfortunately, I have no control over shipment once a package departs the studio.
M A H A L O
Mari Gonzlez - Hanalani Jewelry-
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Q. When will my package be shipped?
A. About 2 weeks processing time + shipping time
Processing time (create jewelry & packing time) will take about 9-10 business days. At this time, it may take LONGER because of high volume orders. You will get a tracking number when it's ready to ship. Every single piece of jewelry is hand created. Thank you so much for your patience.
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Q. I don't get a package yet even though the shipping status is "delivered".
A. The package may come to your mailbox next day. Sometimes USPS marks packages as "delivered" while it's still in route. I am sorry for the inconvenience.
-----------------------------------------------------------------------------------
Q. Lost package
A. Hanalani Jewelry is not liable for any lost or stolen package during transit. It is the customers responsibility to contact the post office or local carrier if a package goes missing or arrives damaged. Unfortunately, I have no control over shipment once a package departs the studio.
M A H A L O
Mari Gonzlez - Hanalani Jewelry-