✺ SHIPPING, RETURNS & EXCHANGES
Thank you so much for supporting Hanalani Jewelry! Every piece is thoughtfully made, finished, packed, and shipped by me. Please take a moment to review the information below before placing your order.
✺ ORDER PROCESSING
⊹ Made-to-Order Pieces ⊹
Each made-to-order piece is handmade especially for you.
Please allow 7–10 business days for your jewelry to be made before shipping. Processing times may vary slightly during busy seasons, collection launches, or holidays.
If you need your order by a certain date, please reach out before placing your order and I’ll let you know what may be possible.
⊹ One-of-a-Kind & Ready-to-Ship Pieces ⊹
Ready-to-ship pieces are typically packed and shipped within 2–4 business days.
If a one-of-a-kind piece is listed as Finish in Your Size, please allow up to 10 business days for your piece to be finished before shipping.
Please note that processing time and shipping time are separate. Choosing an expedited shipping service does not shorten the time needed to make or finish your jewelry.
✺ SHIPPING
Once your order has been processed, you’ll receive an email with tracking information.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.
Delivery estimates shown at checkout are provided by the shipping carrier and begin after your order has been processed and shipped.
⊹ One-of-a-Kind Pieces ⊹
All one-of-a-kind pieces include complimentary fully insured shipping within the U.S.
Because these pieces are truly one of a kind and cannot be replaced, I want to make sure they are protected on their way to you.
For higher-value pieces, a signature may be required upon delivery.
If your package appears to be lost in transit, please contact me. I’ll check the tracking information and work with the shipping carrier, including opening a claim when necessary.
⊹ International Orders ⊹
International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
✺ LOST OR MISSING PACKAGES
Sometimes tracking may show a package as delivered before it actually arrives. If this happens, please allow a little extra time and check around your property, mailbox, household members, and neighbors.
If your package still cannot be located, please contact me with your order information.
I’ll review the tracking details and help determine the appropriate next steps with the shipping carrier.
Please note that I cannot replace a one-of-a-kind piece with an identical item. In the event of a confirmed lost insured shipment, the appropriate resolution will be determined once the carrier’s claim process has been completed.
✺ RETURNS, EXCHANGES & RESIZING
Because Hanalani Jewelry is handmade in small batches, made individually to order, or created as one-of-a-kind pieces, all sales are considered final.
However, I understand that sometimes a ring just doesn’t fit quite the way you expected. Depending on the piece, I may be able to help with a size exchange or resizing.
Please contact me before sending any jewelry back.
⊹ Wire Collection & Made-to-Order Pieces ⊹
If your ring size isn’t quite right, please contact me within 7 days of delivery.
Size exchanges may be available for eligible Wire Collection and made-to-order pieces.
The original piece must be returned unworn and in its original condition before a replacement can be made or sent.
Customers are responsible for return shipping and shipping costs for the replacement piece.
If you would prefer to have your original piece resized, resizing may be available depending on the design. A rework fee plus shipping costs will apply.
Because each design is different, please contact me first so I can determine the best option for your piece.
⊹ One-of-a-Kind Pieces ⊹
All one-of-a-kind pieces are final sale and cannot be returned or exchanged.
Many of these pieces are designed around an individual stone and cannot simply be recreated in another size. Please carefully review sizing, measurements, photos, and product details before purchasing.
If you receive your piece and have a significant issue with the fit, please reach out to me.
Depending on the construction of the piece, resizing may be possible. Rework and shipping fees will apply.
If resizing is not possible, store credit may be considered in certain circumstances at my discretion.
⊹ Finish-in-Your-Size Pieces ⊹
Once a one-of-a-kind piece has been finished specifically in your requested size, it is considered final sale and cannot be returned or exchanged.
Please make sure you know your correct ring size before ordering.
If you’re unsure about sizing, please contact me before purchasing. I’m always happy to help you figure out the best option.
✺ DAMAGED OR INCORRECT ORDERS
If your jewelry arrives damaged or you receive an incorrect item, please contact me as soon as possible after delivery.
Please include your order number and photos of the item and packaging so I can help make it right.
✺ A NOTE ABOUT HANDMADE JEWELRY
Every Hanalani Jewelry piece is made by hand.
Slight variations in shape, texture, stamping, stone color, and finish are natural characteristics of handmade jewelry and are part of what makes each piece unique. Natural stones may also contain variations, inclusions, matrix, or other characteristics created by nature.
These natural and handmade variations are not considered defects.
If you have any questions about sizing, materials, shipping, or a particular piece, please reach out before ordering. I’m always happy to help.
Thank you for choosing handmade and for supporting Hanalani Jewelry. ♡